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Intercom is a customer service platform powered by AI, designed to streamline customer support, sales, and marketing interactions. It provides tools for live chat, help centers, automation, and messaging, all supported by AI to improve response times and customer satisfaction. The platform integrates with other business tools and CRMs to create a seamless customer journey.

Features

  • AI-powered live chat and messaging
  • Help center and knowledge base creation
  • Automation and workflows
  • Real-time analytics and reporting
  • CRM Integrations (Salesforce, HubSpot, etc.)

Pricing

  • Starter Plan: $74/month
  • Custom Plans: Based on business size and needs.

Pros

  • Strong AI-driven automation.
  • Comprehensive omnichannel support.

Cons

  • Higher cost for advanced features.
  • Steep learning curve for new users.

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